Frequently Asked Questions

It depends on your use case:

• GPS trackers work best outdoors with clear sky access. Ideal for hiking, backcountry, and remote areas.
• Cellular trackers are best for vehicles, pets, and kids in populated areas. They use LTE networks for real-time updates.
• Bluetooth trackers are perfect for keys, wallets, and bags. They have limited range but benefit from crowd-find networks.

GPS trackers work globally with satellite access. Cellular trackers require LTE-M or NB-IoT network coverage, which varies by region. Check our coverage map for details on your area.

GPS uses satellites for positioning and works globally but uses more battery. Cellular uses carrier networks for real-time updates with moderate battery life. Bluetooth is short-range, ultra-low-power, and relies on nearby phones or crowd networks for tracking.

Most trackers take under 5 minutes to set up:

1. Charge fully before first use (90 minutes for most models)
2. Download the companion app
3. Create an account and pair via Bluetooth
4. Choose your signal mode and preferences
5. Define geofences and alert settings
6. Attach and start tracking

Geofences are virtual boundaries you set around locations like your home, school, or workplace. You'll receive alerts when the tracker enters or exits these zones. You can create multiple geofences and adjust their size and shape.

Battery life varies by model and usage:

• GPS trackers: 15-30 days with typical use
• Cellular trackers: 12-30 days depending on update frequency
• Bluetooth trackers: 6 months to 2 years

Real-time tracking uses more battery than geofence standby mode.

Yes. Lithium batteries lose capacity in cold temperatures — typically 15-30% reduction below freezing. Store and charge devices at room temperature when possible. Some models have built-in temperature protection.

We collect only what's necessary for tracking functionality: location data, device usage, and basic account information. We never sell your data to third parties. You can request deletion of your data at any time.

Only if they have physical access to your device and account. Our trackers require Bluetooth pairing with your phone and account authentication to set up. If you suspect unauthorized tracking, contact our support immediately.